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Enjoy a wide selection of products at unbeatable prices and rely on our responsive customer support for any assistance you may need.

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Return Policy

Flexible Delivery Options

Discover our flexible shipping options tailored to meet your specific needs. Whether you prefer cost-effective shipping through DHL/Standard Parcel Post, expedited delivery with DHL Express or UPS, or secure and reliable shipping via our trusted freight forwarder, we have you covered. You also have the convenience of picking up your order directly from our shop if that's your preference. Explore this page for a comprehensive overview of all the shipping methods available to you.

Product Return Process

Our Return Policy ensures customer satisfaction and protection. If you receive a product of good quality but wish to terminate the contract within 14 days of its execution, you have the right to do so. It is important to keep the products in their original state to preserve this right. Even if the device is accidentally damaged or if its value decreases due to unpacking or testing, you can still submit a refund request. We prioritize your experience and aim to provide a hassle-free return process.

The product cannot be returned if any of the following components are missing:

  • Fully equipped equipment
  • Receipt as proof of purchase from the Kiba Whole Sale online store
  • Warranty card
  • Service department's act with a description of the defect

Refunds for the goods will be processed within the timeframe specified by the applicable laws and regulations.


Q: How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the shipping carrier's website.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.

Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange. Please refer to our Return Policy page for detailed instructions.

How long does shipping take?

Shipping times may vary depending on your location and the selected shipping method. Generally, you can expect your order to be delivered within 5-7 business days. For international orders, it may take longer due to customs clearance procedures.

Do you offer international shipping?

Yes, we offer international shipping to most countries. During the checkout process, you can enter your address to check if we ship to your location. Please note that international shipping may be subject to customs duties and taxes imposed by your country's customs authorities.

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16 June- 11 July

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